FAQS

Definitely yes! It is our strong policy that all our products are made of high grade genuine leather and majority are imported from Italy.

We have shops throughout Thailand’s department stores and other countries. You can check our locations on our stockist page.

Yes we do! For made-to-order, simply let us know the leather material, color and bag style you like and we will make it for you in our atelier. For customization service, you can write any names or messages on the wallet and we can engrave it on, in your OWN handwriting! Great for that special present for a special occasion!

Yes we do! All our products are proudly designed and manufactured in our atelier. We control the entire process, from the first ideas and prototypes, to the final product.

Orders, Sales, Promotions and Warranty

We ship anywhere in the world that has an address. When we do ship your item, you will receive an email along with a tracking number.

We are unable to amend any part of your order or change the delivery or payment method once your order is placed online.

Every country varies. Taxes and duties are determined by the Customs agency within the destination country and we are not responsible or held liable for any taxes or duties. For more information, you should contact your local customs office.

We will put current promotional code on homepage and sometimes we give special codes on our Facebook page as well. You can follow up here.

Care & Warranty

All Gian Ferrente products purchased online are qualified for 1 year warranty same as purchasing from our stores. Please visit our Care & Warranty page for more information

You can drop off the product at the shop you bought or even send us directly to our office. You can get it fix under our 1-year warranty for free, not included in shipping back and forth. Please contact info@gianferrente.com for more information.

Yes, you can but there will be some fixing charge depends on damage.

In general, our craftsman needs to see the damage product in person before getting it fixed. However, it takes normally not more than 2 weeks.

We do not cover damage caused by third parties including airlines, courier, or other transit companies. We recommend having the product inspected immediately after retrieval from transport handlings and immediately report any damage to the carrier who is insured against this. Please remind that you are always entitled to claim compensation for damaged luggage at all airports for all airlines by reporting to the airline desk before leaving the luggage reclaim hall.