Product Care and Warranty
Welcome to the world of Gian Ferrente. All our products are made of 100% genuine leather while our travel luggage are made of 100% Polycarbonate. All of our items has been subjected to the most exacting quality control. Its high quality is a symbol of the fine reputation of the Trademark.
Gian Ferrente always select exceptional material. To ensure the longevity of your Gian Ferrente leather item, we recommend the following:
- Avoid exposure to sun and moisture as well as contact with perfume and make-up products.
- Should the product get wet, do not wipe or rub the leather.
- Avoid weight pressure by not overloading the item as this may damage its shape.
- Avoid using commercial products meant for other uses such as shoe polish, turpentine, oil, stain-removers, alcohols or solvents.
- Do not leave your item with coarse or abrasive materials for any length of time.
- Avoid contact of light-coloured items (such as white and beige) with darker materials as this will cause colour migration.
- When not in use, store the product upright in its protective bag. To preserve its shape, stuff your bag with tissue paper.
- Metal chains and fastenings should be polished with a chamois cloth.
For further information, please contact our Gian Ferrente boutique staff or email us at
We guarantee all Gian Ferrente products are free from defects from material and workmanship under normal usage only for a period of one (1) year from the date of purchase.
During the warranty period, we shall repair the product if it is faulty due to materials or construction defect of the product only, including any structural defects (such as defective handles, zippers or locks). Colour deviation, marks or irregularities in natural hides can appear due to natural tanning and dying process, these are naturally occurring features and should not be thought of imperfections.
This warranty does not cover any defects due to theft or accident damages and inappropriate uses, such as overstuffing, carrying personal items that exceed the weight limit, modifying the product by yourself, or tossing, pulling, or crushing the product vigorously. This warranty also does not cover damage resulting from abuse, cosmetic damage (such as scratched leather or stained fabrics from usage), and incidental or consequential damages, such as damage to or loss of the contents of a bag, loss of use, loss of time, delays or similar expenses. We also do not cover damage caused by third parties including airlines, courier, or other transit companies. This warranty does not apply if the usability of the product is restricted by abrasion, improper use, faulty operation, or externally occurring forces (such as flight or transport damage, e.g. deformation, cracks, body breakages, scratches, wear etc.). We recommend having the product inspected immediately after retrieval from transport handlings and immediately report any damage to the carrier who is insured against this.
Please note that you are always entitled to claim compensation for damaged luggage at all airports for all airlines by reporting to the airline desk before leaving the luggage reclaim hall.
In the event of a valid warranty claim, we will, at our discretion, repair your product upon presentation of the original sales receipt, which serves as proof of purchase to validate your warranty. Please contact us via our email and fill our claim form clearly with pictures or videos. All warranty and repair claims are assessed on a case-by-case basis. We are the sole judge of the cause of damage of each products claimed and we carry the rights to decide whether it is caused by inappropriate usage or manufacturing’s error.
If the warranty period of your purchase has expired, or you are living outside Thailand, we are pleased to provide you with our repair service if it is still in the state of possible repair but you will need to contact and drop off your item at our boutique staff at our branches. If you are outside Thailand, we do not responsible for all the freight costs/shipping costs and all the inclusive taxes. Appropriate repair costs and return freight charges will be payable by you.
Our warranty entitles the original owner a replacement of the product, or replacement with a comparable product of similar value and condition at our discretion. We reserve the right to deny a replacement solely based on our discretion. You will have to accept the status of the repaired product without any dispute.